{"id":59195,"date":"2023-01-27T12:28:12","date_gmt":"2023-01-27T11:28:12","guid":{"rendered":"https:\/\/www.techbarcelona.com\/posting\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\/"},"modified":"2023-01-27T12:28:12","modified_gmt":"2023-01-27T11:28:12","slug":"como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion","status":"publish","type":"posting","link":"https:\/\/www.techbarcelona.com\/ca\/posting\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\/","title":{"rendered":"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n"},"content":{"rendered":"<p><strong>\u00bfQu\u00e9 tipo de gamificaci\u00f3n funciona en las organizaciones?<\/strong><\/p>\n<p>Las tres estrategias de gamificaci\u00f3n que funcionan en el \u00e1mbito laboral son:<br \/>\n1) para <strong>formar a los empleados<\/strong><br \/>\n2) para <strong>mejorar el desempe\u00f1o<\/strong> espec\u00edfico en una posici\u00f3n<br \/>\n3) y para <strong>impulsar una cultura de colaboraci\u00f3n<\/strong>.<\/p>\n<p>Un ejemplo comprobado de \u00e9xito es el que implement\u00f3 <strong><a href=\"https:\/\/actuasolutions.com\/case-study-glovo\/\">Glovo<\/a> <\/strong>en su programa de formaci\u00f3n para agentes de los call centers.<\/p>\n<p>Debido al gran trabajo que representaba formar en doce idiomas, en 20 hubs, en distintos mercados buscaban una manera de incentivar una r\u00e1pida adopci\u00f3n de la formaci\u00f3n.<\/p>\n<p>El equipo de formaci\u00f3n de\u00a0Glovo implement\u00f3 en su LMS,\u00a0una <strong>soluci\u00f3n de gamificaci\u00f3n<\/strong> enfocada\u00a0a\u00a0ofrecer puntos llamados \u201cGlovits\u201d a los agentes. En funci\u00f3n de su desempe\u00f1o y de los resultados de sus Knowledge Tests, estos agentes reciben un n\u00famero diferente de Glovits que pueden cambiar por recompensas en una tienda online personalizada para cada pa\u00eds.<\/p>\n<p>Este m\u00e9todo de <strong>incentivos junto con cursos elearning<\/strong> muy interactivos ha generado un gran inter\u00e9s entre los empleados por conseguir mayores puntuaciones motivando la <strong>r\u00e1pida adopci\u00f3n de la formaci\u00f3n<\/strong> y un <strong>mejor servicio de atenci\u00f3n al cliente<\/strong>.<\/p>\n<p>\u00bfQuieres conocer la soluci\u00f3n de gamificaci\u00f3n integrada en nuestra plataforma elearning?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfQu\u00e9 tipo de gamificaci\u00f3n funciona en las organizaciones? Las tres estrategias de gamificaci\u00f3n que funcionan en el \u00e1mbito laboral son: 1) para formar a los empleados 2) para mejorar el desempe\u00f1o espec\u00edfico en una posici\u00f3n 3) y para impulsar una cultura de colaboraci\u00f3n. Un ejemplo comprobado de \u00e9xito es el [&hellip;]<\/p>\n","protected":false},"template":"","class_list":["post-59195","posting","type-posting","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n - Tech Barcelona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techbarcelona.com\/ca\/posting\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n - Tech Barcelona\" \/>\n<meta property=\"og:description\" content=\"\u00bfQu\u00e9 tipo de gamificaci\u00f3n funciona en las organizaciones? Las tres estrategias de gamificaci\u00f3n que funcionan en el \u00e1mbito laboral son: 1) para formar a los empleados 2) para mejorar el desempe\u00f1o espec\u00edfico en una posici\u00f3n 3) y para impulsar una cultura de colaboraci\u00f3n. Un ejemplo comprobado de \u00e9xito es el [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.techbarcelona.com\/ca\/posting\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\/\" \/>\n<meta property=\"og:site_name\" content=\"Tech Barcelona\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BarcelonaTechCity\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@bcntechcity\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\\\/\",\"url\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\\\/\",\"name\":\"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n - Tech Barcelona\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#website\"},\"datePublished\":\"2023-01-27T11:28:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\\\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Postings\",\"item\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/posting\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/\",\"name\":\"Tech Barcelona\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#organization\",\"name\":\"Tech Barcelona\",\"url\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.techbarcelona.com\\\/wp-content\\\/uploads\\\/logo-tech-bcn-black.png\",\"contentUrl\":\"https:\\\/\\\/www.techbarcelona.com\\\/wp-content\\\/uploads\\\/logo-tech-bcn-black.png\",\"width\":347,\"height\":90,\"caption\":\"Tech Barcelona\"},\"image\":{\"@id\":\"https:\\\/\\\/www.techbarcelona.com\\\/ca\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/BarcelonaTechCity\",\"https:\\\/\\\/x.com\\\/bcntechcity\",\"https:\\\/\\\/www.instagram.com\\\/bcntechcity\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/barcelona-tech-city\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCKX-ZX0pM37GRtVNKgr4Rxg\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n - Tech Barcelona","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.techbarcelona.com\/ca\/posting\/como-glovo-mejoro-el-servicio-al-cliente-y-agilizar-el-onboarding-con-gamificacion\/","og_locale":"ca_ES","og_type":"article","og_title":"C\u00f3mo Glovo mejor\u00f3 el servicio al cliente y agilizar el onboarding con gamificaci\u00f3n - Tech Barcelona","og_description":"\u00bfQu\u00e9 tipo de gamificaci\u00f3n funciona en las organizaciones? 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