How to unlock the full potential of a technical team to improve customer loyalty.
💡 A technician with a sales mindset? Yes, and it works.
In contact centers, technical profiles are no longer just firefighters. Today, they are key to:
✅ Retaining customers
✅ Enhancing the customer experience
✅ Adding value beyond support
📉 But many don’t feel ready. They haven’t been trained. And they still believe that “tech is their only job.”
👉 In this webinar, we’ll show how to unlock that potential.
