There is no doubt that the global pandemic completely transformed the way we work. Now, as we emerge from the worst of the crisis, it’s very apparent that the tides of change are here to stay. According to data released by the National Bureau of Statistics in the United States, 4.3 million people quit their jobs in January 2022. Many of these individuals had no other steady employment lined up, and instead, were entering the gig economy. This signals nothing short of a talent revolution – and a new significance for on-demand talent sourcing.

How can on-demand talent sourcing change the way we work?

Check our latest article on tools you should use to ensure a successful relationship with contingent workers: https://blog.outvise.com/tools-on-demand-talent-sourcing 

Hiring on-demand? Connect with 35000+ freelance experts: https://www.outvise.com/client/signup

Cross-border e-commerce – online shopping on websites outside of your own country – is becoming increasingly popular. These days, so long as a site has been adapted to the consumer in question (language, as well as the offer, currency, services, etc.), they tend to be unaware of which country the products are from. In a report by Statista, international online sales will rise to 22% of total sales by the end of this year; a leap from 15% in 2016, on top of an expected annual growth rate of 27% from now to 2027. 

Gaining new customers cross-border is obviously a great way to grow your business. However, it also means increased competition. Shipping is a key part of international shopping since, if there are no local warehouses, it can take days and necessitate changing from one courier to another. Coming up with marketing strategies that guarantee a good customer experience during the after-sale encourages future visits to and purchases from the website. 

Increase turnover from cross-border sales by using a strategy that includes: 

• Simplifying international logistics and reducing customer service costs: improve the experience of waiting for international deliveries. 
• Customising post-shipment communications according to individual country and user.

Simplifying international logistics and reducing customer service costs 

An increase in profits on cross-border sales is not possible without first reducing costs and optimising some processes in particular. Selling in various countries obliges you to use a number of couriers, international and local. International transport services are usually expensive, so it can pay to secure an international courier for shipments to a hub, and a national courier for domestic deliveries (sometimes the bigger transport companies offer these solutions). 

To enable cross-border expansion, it is advisable to have a program which lets new couriers quickly connect and monitor shipments from a single panel. Labels can be printed and quickly applied to parcels, and all shipment information standardised on one screen and accessible to all countries. Software such as Qapla’ simplifies the entire process, making it much more sustainable to expand cross-border. 

Couriers have their own language aside from the country’s language itself. Tracking updates are communicated in various (and sometimes unintelligible) ways. A parcel recorded as ‘delivered’ could also be ‘in transit’, ‘expected soon at destination’, ‘ready for delivery’, etc. This can be confusing for both the customer service team and the customer when they receive notifications from the couriers. A dispatch management program serves to clearly decode and standardise updates from multiple couriers. This simplifies and lessens the work on the part of the customer support team, who can access all of the data from one panel and are therefore in a better position to foresee potential issues or find information to respond to customer queries quickly and efficiently. All of this contributes to a net reduction in costs. 

Regarding the customer, the centralisation of all data means that information can be communicated simply and clearly. For instance, should one courier be changed to another, the whole shipment history can be tracked from a single tracking page and the new courier and tracking number is recorded. 

Logistically and operationally speaking – especially when expanding to certain countries, and with the intention of optimising cost – using warehouses abroad and outsourcing fulfilment and customer care services should be taken into account. In doing so, one starts out with more flexibility and fewer risks, instead of taking on new operators for logistics and customer service for international sales from the outset. 

Improving the waiting experience in international shipping 

A key part of cross-border e-commerce is the ‘localization’ of the shopping experience. This is not merely language, currency and advertising campaigns, but all communication related to shipping. We advise stepping away from courier dispatch software and setting up a marketing automation system which will send tracking notifications about shipment status, with your store recorded as the sender. These emails, SMS and WhatsApp messages have an open rate of more than 70%. These systems identify the destination country for the goods in question and set communication to that country’s language. In this way, the customer can easily process messages and any hassle associated with buying from cross-border is eliminated. 

Consumers rate shipping notifications highly. In fact, according to MyCustomer, 82% rate proactive communication regarding order confirmation, fulfilment and various steps in the shipping process as important when it comes to repurchase decisions. As well as improving the shopping experience itself, the result is an average 54% drop in Customer Care hearing “Where’s my parcel?” Setting up an automatic customer notification system, thereby reducing the amount of international calls and messages, helps keep international customer care costs down. 

Another strategy is to create a section on the website specifically for package tracking by inserting a script that allows dialogue with post-shipment software. Equally, a chatbot can retrieve tracking data for a fast response to customer queries. 

All of the aforementioned goes a long way towards a positive experience when waiting for shipments, which affects customer loyalty on a grand scale and, as a result, turnover in the future. Ameritas reports that 60% of eshoppers would not return to buy from a website if they experienced a negative after-sales service.

Customise post-shipment communications according to country and user 

If you already sell cross-border, you can conduct an analysis of which products sell best in certain markets and which have the highest margins for sourcing and shipping costs. If you are about to expand internationally, you will need to carry out surveys and market research on local trends and competitors. Using this data, there are opportunities for maximising sales opportunities, the shipping stage included. 

Email, SMS and WhatsApp tracking notifications keep customers informed and help to alleviate any concerns and/or requests directed at Customer Care. They also play a part in e-commerce marketing and promotional strategies. Using templates for each target market, you can add, for instance, banners displaying the best-selling products or promotions for holidays in certain countries. In addition, with the knowledge that Northern European countries place more importance on environmental sustainability, communication with those countries can be customised with messages promoting initiatives to this effect or the environmental aspects of products or packaging. Similarly, if a country is renowned for having high customer service expectations, more importance can be given to contact times and channels. 

Taking customisation a step further, scripts from tools such as recommendation tools can also be incorporated, allowing user products to be shown in line with specific preferences and past purchases. These tools are useful, even if you do not have data for preferences in a given market, as they are based on the history of each customer and processed by AI. 

A complete post-shipment management platform such as Qapla’ also includes an editor for the creation of these email and tracking page templates. On top of allowing html input, it is  a simple-to-use, drag-and-drop tool, and is compatible with all other external marketing tools (review services, cross-selling and upselling, support widgets). 

Additionally, with regard to packaging: ensure that all vouchers, brochures and instruction manuals are in the customer’s language.

Are you sure you really own your cryptos and your NFTs?

No private key no party folks! You poured into a crypto exchange real money to purchase your crypto assets, but in case of its bankruptcy money is theirs. Do you have the private key of each of your accounts in your wallet, or you rely solely on a deregulated “portal/exchange”?

Certifydoc can help you in retrieving your private key and protect your money or NFTs in case of bankruptcy or collapse of your crypto markets/exchange.

Follow our advice, and you’ll be safe in time of collapsing cryptocurrency / stablecoins. We’ll guide you securely in the process, but you own it, we’ll never be able to put you at risk.

Seven years ago, I had the chance to attend a meditation retreat in the middle of nature that changed how I see my world. I understood that getting out of everyday life can help you shift your perspective. My name is Sergi Arribas, and that’s how the wellness experience marketplace named Inspyria [Encontra Tu Retiro] has begun.

Inspyria is the platform that eases the life of its users. Finding, rating, and booking wellness experiences is now quick and stress free. Experience providers also benefit from promoting their offers through Inspyria, as it brings more bookings and easy tools to reach more visibility.

With a transparent business model based on booking commission, ads, subscriptions, and gift vouchers, we have been growing organically, making Inspyria a pioneer on the Spanish retreat market.

With over five years under our belt, 5,000 satisfied customers, more than a thousand registered experience providers, and 13,000 newsletter enjoyers, we are proud to say we have become a reference in the Spanish market, reaching the top of the SEO positions, and validating our business model.

No doubt, the pandemic has been the biggest challenge we have been facing so far,  and we have overcome it by growing year after year. In 2019, we received credit from ENISA (Public Funds), helping us consolidate our project and spread our wings. At the end of 2021,  the English version of Inspyria was little by little introduced to the international audience.

Our experience is no different than many out there. We have experienced many bumps in the road that eventually took its toll on the  founders’ personal lives. At this point we are evaluating a possible way out. We believe that it can very well emerge with another project. A project that  is envisioned to enter the wellness vertical from a privileged position.

If you think of suggesting any kind of alliance that will help Inspyria continue to shine its light, we are open to your proposals.

We remain at your disposal for any questions and further information.

sergi@inspyria.com

El cuidado de los ordenadores portátiles es fundamental para garantizar un buen rendimiento y alargar su vida útil.

La tecnología cada vez avanza más, se actualiza más rápido y su vida útil se acorta. Vamos a darte algunos consejos para que tu portátil rinda como el primer día.

1. ¡Procura mantener tus carpetas organizadas! Lo creas o no, cuando empiezas a acumular documentos en tu ordenador, éstos empiezan a ocupar espacio, lo que podría afectar al rendimiento de tu portátil. Por eso, te aconsejamos que mantengas todo mínimamente clasificado, así el día que tengas que borrar documentos o archivos será mucho más fácil.
2. Desinstala todo aquello que no uses… ¡Pero sin pasarte! Tal vez, tienes un dispositivo con espacio limitado y para ahorrarte el odiado mensaje de “no hay espacio suficiente en el disco duro”, tiendes a borrar y desinstalar todo aquel programa que llevas sin usar más de 10 días. ¡Esto es un error! Tienes que tener en cuenta que gran parte de la velocidad de tu ordenador se debe al estado y a lo rápido que sea tu disco duro, y si eliminas constantemente todo aquello que no usas, el HDD (o disco duro) se deteriorará más rápido y perderás más rendimiento al cabo del tiempo. ¿Qué te recomendamos? Si son programas muy pesados, elimínalos, al final es inevitable que estos se adjudiquen la mayoría de la memoría, pero si puedes, mantenlos más en el tiempo y, cuando sea necesario, elimina varios de golpe. De esta manera, el daño que sufre tu HDD es menor. Lo mismo con los documentos, espera a tener varios para borrarlos de golpe. Si quieres, puedes ponerte una fecha cada 2 meses para hacerle una limpieza a fondo a tu PC.
   
3. ¡Limpio por dentro y por fuera! Sabemos que lo bonito está en el interior, pero de vez en cuando, hay que pegarle un repaso al exterior de nuestro portátil. ¿Por qué?
   Muy sencillo, el polvo es nuestro peor enemigo, al colarse por la ventilación, se pega a los componentes y tapona parte de las salidas de aire, haciendo que el portátil se caliente mucho más y reduciendo su rendimiento y vida útil. La suciedad de un ordenador podría reducir su vida útil a la mitad.

Esperamos poder ahorrarte algunos dolores de cabeza con estos consejos.

Sttok

Gestiona online tu “cap table” cumpliendo la normativa española. Gestiona tus planes de incentivos (stock options y phantoms) y simula rondas de inversión.

Utiliza la tecnología diseñada especialmente para la gestión de los socios, ampliaciones de capital, transacciones, planes de opciones, etc. Utiliza esta potentísima herramienta tecnológica para la gestión profesional de los socios de una empresa.

Gestión de Socios

Permite crear y mantener actualizado el Libro de Socios de forma completamente automatizada.

Planes de Incentivos

Crea, gestiona y asigna planes de incentivos para socios, empleados, fundadores. Gestiona ESOP (Stock Options) y Phantoms. Además tendrás en todo momento el Non diluted y el Fully diluted actualizados

Simulador de Operaciones

Simula y calcula automáticamente ampliaciones, realizando todos los cálculos de nº de participaciones, numeración, dilución, etc.

Todo esto y mucho más en Sttok. Ver detalle de funcionalidades

Más información en www.sttok.com

Si lo deseas llámanos: 607838348

GooApps®, especialistas en apps de deporte, salud y bienestar, se ha unido al surfista profesional Borja Agote para crear la primera app del mercado que ofrece grandes facilidades en el mundo del surf y sus amantes.

La última milla apuesta cada vez más por una movilidad sostenible. Son muchas ya las empresas que han o están renovando sus flotas a vehículos eléctricos o con gas.

Los vehículos ligeros son actores importante en este cambio. De ahí que cada vez veamos por nuestras ciudades más motos y bicicletas haciendo repartos.

Pero, ¿difiere mucho la gestión de estos vehículos ligeros con los convencionales?

Hoy en Hedyla te lo explicamos: https://hedyla.com/gestion-de-vehiculos-ligeros-electricos/